send-pr - submit a GNATS Problem Report (PR) to a support site
[ --batch | -b ]
[ --database=database | -d database ]
[ --file=file | -f file ]
[ --print | -p ]
[ --request-id ]
[ --severity=severity | -s severity ]
[ --help | -h ]
[ --version | -V ]
send-pr invokes an editor on a problem report template (after
trying to fill in some fields with reasonable default values). When
you exit the editor, send-pr submits the completed form to the
GNATS system at a central support site, either directly over the
network to the GNATS server or by e-mail. At the support site, the PR
is assigned a unique number and is stored in the GNATS database
according to its category and submitter-id. GNATS automatically
replies with an acknowledgement, citing the category and the PR
To ensure that a PR is handled promptly, it should contain your (unique)
submitter-id and one of the available categories to identify the
The more precise your problem description and the more complete your
information, the faster your support team can solve your problems.
Note: use send-pr to submit problem reports rather than mailing
them directly. Using both the template and send-pr itself will
help ensure that all necessary information will reach the support site.
- -b, --batch
- Suppresses printing of most of the messages that send-pr usually
prints while running.
- -d database, --database=database
- Specifies the database to which the PR is to be submitted; if no
database is specified, the local database named default is
assumed. This option overrides the database specified in the
GNATSDB environment variable.
- -f file, --file=file
- Specifies a file where a completed Problem Report or a PR template
exists. send-pr verifies that the contents of the file
constitute a valid PR and asks the user whether the PR should be
submitted directly or edited first. If the PR text is invalid, the
user will be notified and given the option to edit it. If file
is set to `-', send-pr reads from standard input.
- -p, --print
- Displays the PR template for the specified database, or if the
-d or --database options are not specified, print the
template for the local database default. No PR is submitted
when this option is used.
- Sends a request for a Submitter Id to the support site.
- -s severity, --severity=severity
- Sets the initial value of the Severity field to severity.
- --version, -V
- Displays the version number of the program.
- --help, -h
- Prints a brief usage message.
The environment variable
specifies the editor to invoke on the template.
HOW TO FILL OUT A PROBLEM REPORT
Problem reports have to be in a particular form so that a program can
easily manage them. Please remember the following guidelines:
- describe only
with each problem report.
- For follow-up mail, use the same subject line as the one in the automatic
acknowledgent. It consists of category, PR number and the original synopsis
line. This allows the support site to relate several mail messages to a
particular PR and to record them automatically.
- Please try to be as accurate as possible in the subject and/or synopsis line.
- The subject and the synopsis line are not confidential. This is
because open-bugs lists are compiled from them. Avoid confidential
See the GNU
or the document Keeping Track: Managing Messages With GNATS for detailed
information on reporting problems.
xPREFIXx/etc/gnats/send-pr.conf The send-pr configuration file
/tmp/p$$ copy of PR used in editing session
/tmp/pf$$ copy of empty PR form, for testing purposes
/tmp/pbad$$ file for rejected PRs
EMACS USER INTERFACE
An Emacs user interface for
with completion of field values is part of the
distribution (invoked with
See the file
in the doc subdirectory of the distribution for configuration,
installation and usage information, or see
Keeping Track: Managing Messages With GNATS
INSTALLATION AND CONFIGURATION
for installation instructions.
Keeping Track: Managing Messages With GNATS
(also installed as the GNU Info file
Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
Support), Yngve Svendsen.
Copyright (c) 1992, 1993, 2002, Free Software Foundation, Inc.
Permission is granted to make and distribute verbatim copies of
this manual provided the copyright notice and this permission notice
are preserved on all copies.
Permission is granted to copy and distribute modified versions of this
manual under the conditions for verbatim copying, provided that the
entire resulting derived work is distributed under the terms of a
permission notice identical to this one.
Permission is granted to copy and distribute translations of this
manual into another language, under the above conditions for modified
versions, except that this permission notice may be included in
translations approved by the Free Software Foundation instead of in
the original English.