Keeping Track
4.8.3 Timely reminders
at-pr creates a queued job using at which, after an
allotted response time is past, checks the PR to see if its state
has changed from `open'. When the PR is originally filed,
file-pr checks the notify-about-expired-prs parameter in
the `dbconfig' file. If this parameter is set to true,
file-pr calls at-pr, which sets up the expiry check.
The `submitters' file contains the response time for each
>Submitter-Id: (see section The submitters file). The time is determined in business hours, which are
defined in the database's `dbconfig' file (see section Overall database configuration).
If the PR is urgent and is still open after the requisite time period
has passed, at-pr sends a reminder to the GNATS
administrator, to the maintainer responsible for that submitter, and
to the maintainer responsible for the PR with the following message:
| | To: submitter-contact responsible gnats-admin
Subject: PR gnats-id not analyzed in #hours hours
PR gnats-id was not analyzed within the acknowledgment period
of #hours business hours. The pertinent information is:
Submitter-Id: submitter
Originator: full name of the submitter
Synopsis: synopsis
Person responsible for the PR: responsible
--
The GNU Problem Report Management System (GNATS)
|
The PR is urgent if its priority is `critical' or if its
priority is `serious' and the severity is `high'.
