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Gnus Manual

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10.5 Troubleshooting

Gnus works so well straight out of the box--I can't imagine any problems, really.

Ahem.

  1. Make sure your computer is switched on.

  2. Make sure that you really load the current Gnus version. If you have been running GNUS, you need to exit Emacs and start it up again before Gnus will work.

  3. Try doing an M-x gnus-version. If you get something that looks like `Gnus v5.46; nntp 4.0' you have the right files loaded. If, on the other hand, you get something like `NNTP 3.x' or `nntp flee', you have some old `.el' files lying around. Delete these.

  4. Read the help group (G h in the group buffer) for a FAQ and a how-to.

  5. Gnus works on many recursive structures, and in some extreme (and very rare) cases Gnus may recurse down "too deeply" and Emacs will beep at you. If this happens to you, set max-lisp-eval-depth to 500 or something like that.

If all else fails, report the problem as a bug.

If you find a bug in Gnus, you can report it with the M-x gnus-bug command. M-x set-variable RET debug-on-error RET t RET, and send me the backtrace. I will fix bugs, but I can only fix them if you send me a precise description as to how to reproduce the bug.

You really can never be too detailed in a bug report. Always use the M-x gnus-bug command when you make bug reports, even if it creates a 10Kb mail each time you use it, and even if you have sent me your environment 500 times before. I don't care. I want the full info each time.

It is also important to remember that I have no memory whatsoever. If you send a bug report, and I send you a reply, and then you just send back "No, it's not! Moron!", I will have no idea what you are insulting me about. Always over-explain everything. It's much easier for all of us--if I don't have all the information I need, I will just mail you and ask for more info, and everything takes more time.

If the problem you're seeing is very visual, and you can't quite explain it, copy the Emacs window to a file (with xwd, for instance), put it somewhere it can be reached, and include the URL of the picture in the bug report.

If you just need help, you are better off asking on `gnu.emacs.gnus'. I'm not very helpful.

You can also ask on the ding mailing list---`ding@gnus.org'. Write to `ding-request@gnus.org' to subscribe.


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