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cvsbug invokes an editor on a problem report template (after trying to fill in some fields with reasonable default values). When you exit the editor, cvsbug sends the completed form to the Problem Report Management System (GNATS) at a central support site. At the support site, the PR is assigned a unique number and is stored in the GNATS database according to its category and submitter-id. GNATS automatically replies with an acknowledgement, citing the category and the PR number.
To ensure that a PR is handled promptly, it should contain your (unique) submitter-id and one of the available categories to identify the problem area. (Use `cvsbug -L' to see a list of categories.)
The cvsbug template at your site should already be customized with your submitter-id (running `install-sid submitter-id' to accomplish this is part of the installation procedures for cvsbug). If this hasn't been done, see your system administrator for your submitter-id, or request one from your support site by invoking `cvsbug --request-id'. If your site does not distinguish between different user sites, or if you are not affiliated with the support site, use `net' for this field.
The more precise your problem description and the more complete your information, the faster your support team can solve your problems.
Note: use cvsbug to submit problem reports rather than mailing them directly. Using both the template and cvsbug itself will help ensure all necessary information will reach the support site.
If the environment variable PR_FORM is set, then its value is used as the file name of the template for your problem-report editing session. You can use this to start with a partially completed form (for example, a form with the identification fields already completed).
See the GNU Info file cvsbug.info or the document Reporting Problems With cvsbug for detailed information on reporting problems
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Permission is granted to copy and distribute modified versions of this manual under the conditions for verbatim copying, provided that the entire resulting derived work is distributed under the terms of a permission notice identical to this one.
Permission is granted to copy and distribute translations of this manual into another language, under the above conditions for modified versions, except that this permission notice may be included in translations approved by the Free Software Foundation instead of in the original English.
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